Putting the customer first underpins core values at Yamato
Yamato is entering its 100th year of manufacturing. To mark this important milestone in the company’s history Yamato Scale Dataweigh UK has revisited its core values, realigning its business to ensure that exemplary customer service is at the heart of everything that it does.
The process started late last year with the appointment of Mr Chun Ha as Yamato Scale’s new managing director. With over 20 years’ experience Chun Ha implemented a new customer-focused management style.
Mr Ha reviewed Yamato’s existing processes from a new perspective and introduced new structures and processes to enhance manufacturing and the customer experience. The root and branch re-evaluation included reviewing and amending pricing of machines, spares and services, and introducing new products to create new target areas for Yamato.
Because Yamato is a family-owned company, family values are an important aspect of the way it operates. Customer care comes first.
Yamato commercial operations manager Andrea Spencer said: “Customers can speak directly to the management team if they have an issue. There is no long chain of command or complicated process to follow in order to get answers.
“And with key appointments we have re-focused on customer service, and on driving the business through improved marketing, R&D and sales activities.
“We are committed to pursuing new, turn-key projects, growing our value proposition, and to continuing to meet our customer’s requirements with high quality manufacturing solutions and service.”